NAVY FEDERAL CREDIT UNION Reviews

Anonymous

1 month agoPublic complaint

Managing an account: Checking or savings account

I am opening this request because Navy Federal is refusing to open a Visa merchant dispute for 'Services Not Rendered ' transaction on my debit card. The amount is for $29.00. I authorized the payment in good faith for a service that was never provided. I called Navy federal twice to dispute the transaction but they refused to investigate the merchant or process the chargeback, unfairly leaving me responsible for a fraudulent merchant 's actions. I am planning to file a police report.

Financial Services

Anonymous

1 month agoPublic complaint

NAVY FEDERAL CREDIT UNION

Problem caused by your funds being low: Checking or savings account

I am writing to file a complaint against Navy Federal Credit Union regarding multiple overdraft fees I have incurred. Despite having sufficient funds when the transactions were authorized, I was charged fees due to the lagged posting of charges and credits. This issue aligns with the recent CFPB findings against Navy Federal for similar practices, where transactions settled with insufficient balances despite initially available funds. I believe these practices are unfair and request an investigation into my account transactions.

Financial ServicesUnited StatesSource: Consumer Financial Protection Bureau

Anonymous

1 month agoPublic complaint

NAVY FEDERAL CREDIT UNION

Problem caused by your funds being low: Checking or savings account

I was credited funds for a purchase that could not be fulfilled, so I requested a refund. The company reversed the credit because I did not provide evidence, which I did provide when I started the dispute.

Financial ServicesUnited StatesSource: Consumer Financial Protection Bureau

Anonymous

1 month agoPublic complaint

NAVY FEDERAL CREDIT UNION

Closing an account: Checking or savings account

MY COMPLAINT IS CFPB HAS NOT FOLLOWED UP ON THIS ISSUE.. I HAVE CLOSED MY ACCOUNT BECAUSE OF ILLEGAL ACTION FROM NFCU TAKING FEDERAL FUNDS.. THEY KEEP SAYING THEY WORKING ON IT BUT NOW NO COMMUNICATION WHAT SO EVER.. THEY TAKEN/ GARNISHED FUND FROM MY ACCOUNT WITHOUT MY CONSENT.. WHICH IS SOCIAL SECURITY FUNDS I GAVE THEM PROOF OF EVERYTHING STILL NOTHING BEING DONE

Financial ServicesUnited StatesSource: Consumer Financial Protection Bureau

Anonymous

1 month agoPublic complaint

NAVY FEDERAL CREDIT UNION

Attempts to collect debt not owed: Debt collection

Navy Federal Credit Union has repeatedly withdrawn any and all money from my checking account for a credit card debt that has been written off for at least 8 years. There has been no authorization given nor no notice of such seizure of money for said debt. They have taken exempt money as well such as student loan refunds.

Financial ServicesUnited StatesSource: Consumer Financial Protection Bureau

Anonymous

2 months agoPublic complaint

NAVY FEDERAL CREDIT UNION

Struggling to pay your loan: Vehicle loan or lease

I contacted Navy Federal after experiencing a temporary financial hardship due to job loss and loss of income. I was instructed to complete a Personal Financial Application, where I provided my income, expenses, and supporting financial information. When I spoke with the specialist, I was told Navy Federal could not help because my monthly income was less than my monthly expenses. I found this explanation unreasonable because that is the definition of a financial hardship. Instead of discussing available relief options, I was told to budget and seek assistance from local community resources. I asked what qualifies a member for hardship assistance if documented financial hardship does not, but no eligibility requirements or explanation were provided. My concern is that Navy Federal advertises a hardship program but does not disclose how eligibility is determined or why members are denied, leaving the process unclear and lacking transparency.

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Financial ServicesUnited StatesSource: Consumer Financial Protection Bureau

Anonymous

2 months agoPublic complaint

NAVY FEDERAL CREDIT UNION

Took or threatened to take negative or legal action: Debt collection

While 15 U.S.C. 1681b governs the permissible purposes for which credit reporting agencies can pull your credit report, the actual legal power to dispute inaccurate information comes from 15 U.S.C. 1681i.

Financial ServicesUnited StatesSource: Consumer Financial Protection Bureau

Anonymous

2 months agoPublic complaint

NAVY FEDERAL CREDIT UNION

Other features, terms, or problems: Credit card

I have a account with naval Federal credit Union they have repeatedly changed my preferences from paper statements to paperless I call them they correct the problem and within a week I am changed back to paperless this is been going on for months I have repeatedly asked them to correct the problem they correct the problem and then a couple of weeks later I have to address it again

Financial ServicesUnited StatesSource: Consumer Financial Protection Bureau

Anonymous

2 months agoPublic complaint

NAVY FEDERAL CREDIT UNION

Problem with the payoff process at the end of the loan: Payday loan, title loan, personal loan, or advance loan

I took out a car loan from Navy Federal Credit Union and paid it in full early. They have failed to provide the tile of the car to me. I have contacted the NFCU on multiple occasion and there is always someone to blame. I really the title and I demand the interest of the loan to be refunded to me and I have met the terms of my contract. NFCU has not met their obligations and continue to stall and play the blame game.

Financial ServicesUnited StatesSource: Consumer Financial Protection Bureau

Anonymous

2 months agoPublic complaint

NAVY FEDERAL CREDIT UNION

Getting a loan or lease: Vehicle loan or lease

Auto loans were Obtained without my consent or knowledge and are Fraudulent Accounts. Debt collectors have been calling me all times of the day and leaving Threatening Messages, accusing me of Owing debt that is Not mine. Harassing me daily regarding these auto loans.

Financial ServicesUnited StatesSource: Consumer Financial Protection Bureau

Anonymous

2 months agoPublic complaint

NAVY FEDERAL CREDIT UNION

Managing an account: Checking or savings account

Navy Federal ATM jammed and swallowed my cash deposit. The machine issued an error receipt, which I uploaded to the bank immediately. Navy Federal issued a provisional credit, stated it was permanent, and then abruptly reversed it using a generic template denial. The bank has failed to review the physical evidence provided.

Financial ServicesUnited StatesSource: Consumer Financial Protection Bureau

Anonymous

2 months agoPublic complaint

NAVY FEDERAL CREDIT UNION

Took or threatened to take negative or legal action: Debt collection

This debt collector has engaged in conduct that violates the Fair Debt Collection Practices Act ( FDCPA ). They are reporting an account that I did not authorize, and no signed agreement exists bearing my signature to validate any obligation. A legally binding contract requires clear consent from all parties, which is absent in this case. Additionally, the collector has failed to provide proper validation of the alleged debt as required under the FDCPA. Without sufficient documentation verifying the debts legitimacy, their continued reporting and collection efforts are unlawful. These actions constitute violations of my consumer rights. As a result, I demand the immediate deletion of this account from all reporting agencies. Failure to comply may result in further legal action, including claims for damages.

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Financial ServicesUnited StatesSource: Consumer Financial Protection Bureau

Anonymous

2 months agoPublic complaint

NAVY FEDERAL CREDIT UNION

Managing an account: Checking or savings account

I am filing this complaint because I was charged for rideshare transactions that I did not authorize. I reported the unauthorized charges to my financial institution as fraud and provided all requested information, but the issue has not been resolved satisfactorily. I did not book, approve, or benefit from these transactions, and I expect a thorough investigation and reimbursement for the unauthorized charges in accordance with applicable consumer protection policies. I am requesting that this matter be reviewed promptly and resolved fairly by crediting my account for the fraudulent transactions and providing a clear explanation of the outcome.

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Financial ServicesUnited StatesSource: Consumer Financial Protection Bureau

Anonymous

2 months agoPublic complaint

NAVY FEDERAL CREDIT UNION

Incorrect information on your report: Credit card

I am requesting a goodwill review of the late payment ( s ) reported on my credit report for my Navy Federal Credit Union account. I experienced a temporary financial hardship that affected my ability to make payments on time. During that period, I was doing everything I could to keep up with my financial obligations while facing circumstances that were beyond my normal financial situation. Since then, I have brought my account current and have remained committed to honoring my obligations. I value my relationship with Navy Federal and appreciate the assistance your organization provides to its members. I am not disputing the accuracy of the reported late payment ( s ). Rather, I am respectfully requesting a one-time goodwill adjustment to remove the late payment history from my credit reports. This negative reporting continues to significantly impact my credit score and my ability to obtain affordable financing, despite my efforts to recover financially and maintain my account in good standing. I respectfully ask that you review my account history, consider my overall payment record, and determine whether a goodwill adjustment is appropriate. I appreciate your time and consideration and hope you will grant this request.

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Financial ServicesUnited StatesSource: Consumer Financial Protection Bureau

Anonymous

2 months agoPublic complaint

NAVY FEDERAL CREDIT UNION

Problem with a lender or other company charging your account: Checking or savings account

I am filing this formal complaint against Navy Federal Credit Union ( NFCU ) for their failure to resolve a clear case of fraud on my account, and for improperly denying my dispute claims in violation of consumer protection regulations. I discovered unauthorized transactions on my account. I immediately fulfilled my obligation as a consumer and promptly notified Navy Federal Credit Union to report the fraud and secure my account. The fraudulent transactions are as follows : $2300.00 $6000.00 Despite my prompt reporting and the clear unauthorized nature of these charges, Navy Federal Credit Union recently informed me that both of my fraud claims have been denied. This decision is entirely incorrect. I never authorized, participated in, or benefited from either of these purchases. By denying these claims, Navy Federal is failing to protect my account and is holding me financially responsible for $8300.00 in stolen funds. Desired Resolution : I demand that Navy Federal Credit Union immediately reverse these two fraudulent charges, fully refund the $8300.00 to my account, and provide a detailed, written explanation of the investigation that led to their initial, erroneous denial. Thank you for your assistance in holding this institution accountable and helping me recover my stolen funds. Sincerely,

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Financial ServicesUnited StatesSource: Consumer Financial Protection Bureau

Anonymous

2 months agoPublic complaint

NAVY FEDERAL CREDIT UNION

Problem with a lender or other company charging your account: Checking or savings account

Complaint Against Navy Federal Credit Union I am filing this complaint regarding Navy Federal Credit Union 's handling of my fraud claim involving $3600.00. I was the victim of a sophisticated phone impersonation scam. I received a call that appeared to come from Navy Federal 's legitimate phone number. The caller identified themselves as a Navy Federal representative and convinced me that my account was compromised. Believing I was speaking with my financial institution, I followed the instructions I was given in an effort to protect my account. As soon as I realized I had been deceived, I immediately contacted Navy Federal and reported the fraud. I fully cooperated with their investigation and provided all requested information. Navy Federal denied my claim, stating that I " authorized and/or participated in the activity. '' While I physically initiated the transactions, I only did so because I was intentionally deceived by criminals impersonating Navy Federal. I did not willingly send money to a scammer, nor did I intend to authorize fraudulent transactions for the benefit of a criminal.

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Financial ServicesUnited StatesSource: Consumer Financial Protection Bureau

Anonymous

2 months agoPublic complaint

NAVY FEDERAL CREDIT UNION

Closing an account: Checking or savings account

On three separate occasions Navy Federal Credit Union has aided money laundering criminals and given unauthorized account access to people other than me. Banks are supposed to protect customers from money laundering however navy Federal credit Union is deeply involved and receiving some kind of kickback, benefit, or payment. No one but me should ever be able to access my bank account and now navy Federal credit Union has again given unauthorized criminals access to my bank. This was somewhere in the DC area and Navy Federal Credit Union has instead of protecting customers privacy and account aided in the money Laundering and is involved in raqueteering and receiving some type of payment or benefit for the federal crimes.

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Financial ServicesUnited StatesSource: Consumer Financial Protection Bureau

NAVY FEDERAL CREDIT UNION

Reviews about NAVY FEDERAL CREDIT UNION