Reviews
8
Average
Response rate
0%
Resolution rate
0%
Anonymous
Received a card from NETSPEND that I did not request and when i went to cancel it they stated the information provided was not what was used to apply and i could not cancel it.
Anonymous
I noticed that there was several transactions that I didnt authorize. Filed a dispute and they denied my dispute. I was clocked in at work when they transactions happened. I have proof from my employer. They refuse to credit the money that was stolen.
Anonymous
I bought a prepaid NetSpend card at a gas station noted $50.00 to this prepaid NetSpend card I then went online activated the prepaid NetSpend card that I paid for at the gas station not one that you have to wait 24 hours for the money to appear one then instantaneously has the funds loaded directly to the car now with this being said they would not let me access the card they would not let me use the card I still have not got my money from this card due to the fact that they said I had an account both a digital and a physical account that I have no clue about that has been flagged for suspicious activity that is fine if that is the case that is on them they should be telling me and rectifying that situation with me as well as activating the card that I had just purchased at a gas station that should not have to be registered because that's exactly what it is a prepaid card that you pay money for so that you can pay for things either online or in a store without any repercussions of any kind of identity theft or any theft at all. They should not be allowed to tell me that I paid the fee in the store for this certain card just to be told I can not access my money they never even got my mailing address so that they could mail me a check for my money.
Read full reviewAnonymous
I opened debit card checking account with Netspend. There was a bonus stating that if you direct deposit $400.00 within days you would get a $100.00 bonus. The account must have remained open for 90 days to get the bonus. I fulfilled all requirements and I never got the bonus. I have called and contact them multiple times and they have hung up on me ever time. This is false advertising if you did not intend on giving the bonus. I was within the requirements.
Anonymous
I was to receive my irs refund and they didn't except it and sent it back. I was charged fees that were wrong and I still tried paying off the account. They made transactions I didn't authorize.
Anonymous
" I am filing a formal complaint against Netspend for failing to provide timely notice of a dispute denial and for obstructing my rights under Regulation E ( 1005.11 ). Netspend completely cut off my dispute access and closed my case in their mobile app without providing any written document or explanation of their findings. No notice was given. When I manually discovered the closure in the app and immediately requested an appeal, Netspend 's automated system issued an instant 60-second denial. Only after this system trigger occurred did Netspend finally deliver a written denial letter. This timeline proves Netspend violated 1005.11 ( d ) by failing to deliver a written explanation of findings upon closing a case. Instead, they retroactively generated a letter to cover up an automated, uninvestigated closure. They are manipulating their digital interface to prevent consumers from exercising their regulatory right to a fair error-resolution process. ''
Read full reviewAnonymous
I stated that I did not have access to my mobile device and wallet when these fraudently charged occurred. Yet, they told me they found no error how is that possible when I didnt have my phone so I was not aware of the charges happening.
Anonymous
I can provide emails and paper trials but skylight card pay card violated the card policy and they wouldnt call me back after this was confirmed