Reviews
21
Average
Response rate
0%
Resolution rate
0%
Anonymous
They claim on my credit report that this item is charged off, however I make timely payments on the account. Each payment I make extends the negative report time frame. Am I better off, just NOT paying these liars?
Anonymous
I wanted to start a savings account but they opened up a dual account instead. That made them flag my existing checking account and I have money in that account so now they locked my profile and I can't touch my money and I have my social security check going into the prior bank account Monday and I need to be able to get to my funds or I will be homeless.
Anonymous
Truist Team, I am writing to you in hopes that this matter can finally be resolved at the executive level after more than two years of unsuccessful attempts through Truists normal customer service channels. I have repeatedly contacted Truist regarding payments that were improperly applied. On numerous occasions, payments that should have reduced principal were instead applied entirely, or almost entirely, to interest. Every time I identified these discrepancies, I was assured the issue would be researched and corrected. Over the past two years, I have spent countless hours on the phone with Truist representatives. My longest call lasted just shy of five hours, and there have been many other lengthy conversations in addition to numerous follow-up calls and emails. Despite the extraordinary amount of time and effort I have invested, the issue remains unresolved. What has been most frustrating is that every Truist associate who has thoroughly reviewed the account has acknowledged that the account is incorrect. At no point have I been told the account was accurate. Instead, I have consistently been told that corrections were needed, that the account would be reconciled, or that the matter had been escalated for further review. Unfortunately, those assurances have repeatedly resulted in little or no meaningful action. Throughout this entire process, I have asked for only one thing : that my account be corrected to accurately reflect how my payments should have been applied based on the dates they were received. I have never sought anything beyond having my loan serviced correctly. As the reconciliation process continued month after month without resolution, I eventually reached a point where I could no longer justify continuing to make payments toward an account that Truist itself acknowledged was inaccurate. Continuing to pay into an account that the bank admitted required correction only compounded the problem. I therefore withheld further payments until the account could be properly reconciled and corrected. Rather than correcting the account, Truist chose to report the loan as delinquent to the credit bureaus. The negative reporting exists solely because Truist has failed to correct its own servicing errors despite repeatedly acknowledging that those errors exist. The financial impact is one issue. The emotional and personal impact has been another. This matter has caused an extraordinary amount of unnecessary stress, frustration, and lost time. No customer should have to spend years trying to convince a bank to correct mistakes that the bank itself has already admitted occurred. Despite everything that has happened, I am still attempting to resolve this matter amicably. As a compromise, I am willing to waive any reimbursement or refund for the money that should have been credited to my account as a result of the improper application of payments. My only request is that Truist provide written confirmation that it will : Permanently remove all negative credit reporting associated with this account that resulted from these servicing errors. Notify all applicable credit reporting agencies that the derogatory reporting was made in error and request deletion of those entries. Provide written confirmation that the account reconciliation has been completed and that no additional negative reporting related to these disputed servicing issues will occur. I believe this is a fair and reasonable compromise considering the time, inconvenience, and damages I have already experienced. I would appreciate the opportunity to resolve this matter directly with Truists executive leadership. I respectfully request a written response within five ( 5 ) business days. Thank you for your time and attention. I sincerely hope Truist chooses to do what is right by correcting the consequences of these acknowledged servicing errors and bringing this matter to a fair conclusion.
Read full reviewAnonymous
I sent a mobile deposit of my check they put a hold on it for two weeks same company that I have set up direct deposit with I have been with company almost 3 years never had issues with direct deposit anywhere else
Anonymous
I was checking my credit report and noticed there was a truist credit card open in my name without my consent
Anonymous
I am disputing Truists decision to deny my fraud claim regarding the $15000.00 transaction. I did not knowingly authorize this transaction. I believe I was the victim of fraud after being deceived by an individual who misrepresented themselves and caused unauthorized activity on my account. Truist denied my claim, stating that the transaction was authorized, but I disagree with that conclusion. I am requesting that Truist provide all of the evidence used in its investigation, including copies of any checks, signatures, IP address or device login information, recordings, and any other documentation relied upon to determine that the transaction was authorized. I believe I acted in good faith and reported the fraud as soon as I became aware of it. I respectfully request that Truist conduct a thorough review of my case and reconsider its decision based on all available evidence. I also request reimbursement if the investigation shows that I was the victim of fraud.
Read full reviewAnonymous
I periodically check my credit report and noticed that Service Finance Company is still reporting inaccurate information. This debt was discharged through the IRS.
Anonymous
There was a check deposited in my bank account that has been placed on an executive hold to cover overdraft fees. The overdraft fees were well under the check amount. They will not release the funds for 7 days which is causing more overdraft fees. The representative said there is nothing they can do.
Anonymous
I am filing this complaint regarding Truist Banks repeated and inconsistent handling of my mobile check deposits. I have an established history of depositing checks through the Truist mobile banking app. To my knowledge, not a single mobile check I have deposited has ever been returned, bounced, or caused a loss to Truist Bank. Despite this positive history, Truist continues placing seemingly random holds on my deposits without providing a clear or specific explanation. Recently, I deposited a check through the mobile app and was forced to pay more than a $10.00 fee simply to gain immediate access to my own funds. The check cleared without issue. Now, after depositing another mobile check, Truist has once again placed a hold on the funds. What makes this particularly frustrating is that the check is shown in my account as successfully deposited, yet the funds remain unavailable because of a hold. There appears to be no consistent standard for when Truist decides to restrict access to deposited funds. From my perspective, these holds appear arbitrary and inconsistent with my account history. I am requesting that the CFPB investigate why Truist continues placing holds on my mobile deposits despite my history of successful deposits, determine whether Truist is complying with applicable funds availability requirements, and determine whether consumers are being unfairly required to pay additional fees simply to gain timely access to funds from checks that ultimately clear without issue. I also request that Truist provide a detailed explanation for the repeated holds placed on my account, identify the specific factors used to determine when a hold is applied, explain why my established deposit history has not been considered, and review whether these practices are consistent with federal consumer protection laws and the banks own disclosed funds availability policies. As a customer, I should not be subjected to unpredictable delays and additional costs when my deposit history demonstrates that my mobile check deposits consistently clear without incident. I respectfully request that the CFPB investigate these practices and require Truist to provide a full explanation and any appropriate corrective action.
Read full reviewAnonymous
When SunTrust was acquired by Truist, my loan was booked in and then immediately reamortized due to a misinterpretation of my original maturity date after taking an extension. My rate was 5.02 % but got increased to 5.55 %, which created compounding issues for the remainder of the loan ( approx 3 years ). Additionally, I was charged approx $2000.00 in NSF charges over 2 years because Truists online banking system wouldnt allow me to add a new payment method so if transferred funds didnt post in time then Id get hit with a fee & I requested for this to be fixed more than 10 times and not once did anyone follow up.
Read full reviewAnonymous
The Servicing Error & Timeline Truist failed to provide the mandatory 30-day advance notice of an Escrow Account Adjustment as required by Consumer Financial Protection Bureau ( CFPB ) Regulation X ( 12 CFR 1024.17 ).
Anonymous
Mortgage was paid off. Closing of account instructions for payoff proceeds and splitting of escrow account between both parties on the account which were signed at notarized by both parties with the lawyer at closing were sent to Truist. Truist did not follow the instructions for the escrow funds and sent the full joint money via direct deposit to one party on the joint mortgage account and is not refusing to fix the mistake. All documents from the lawyers that were faxed prior to the closing were also brought to a local branch to provide a hard copy of instructions that show it was sent to Truist prior to account/escrow closing. Truist had offered no resolution to date although several calls have been made to their company. Rather the closed the case with no further explanation or action taken.
Read full reviewAnonymous
I am filing a severe escalation complaint against Truist Bank for continuous non-compliance, withholding my funds, and directly causing immediate financial damage to my credit and livelihood due to their absolute refusal to resolve a known automated security loop. All of my household income goes into this account. Despite making several prior formal complaints to Truist, they have completely failed to act or provide a resolution. Because Truist has completely blocked my online access due to an automated prepaid cell phone verification glitch, I have zero digital access. Furthermore, Truist has utterly failed to honor my explicit demands to revert my account to physical paper statements. Because they refuse to mail me paper statements, I am being entirely isolated from my federally mandated financial disclosures and account information. Truist previously promised to mail me a physical bank card so that I could at least pay my bills blindly at an ATM or over the phone. They failed to send the card. Because Truist has withheld my money, failed to send the card, and refused to provide paper statements, I have now officially missed both my car payment and my credit card payments. Truists extreme negligence is actively destroying my credit score, threatening the repossession of my vehicle, and blocking me from my own earned money. Standard customer service has completely failed me. I am demanding immediate executive intervention to return full access to my money and account disclosures today.at immediate risk of repossession and causing active, severe damage to my credit score. Furthermore, Truist has designated this account as " online-only '' and refuses to issue or mail physical paper statements. However, because Truist has entirely blocked my online banking access and locked me out of the digital platform, I am left with zero legal or physical mechanisms to view my account balances, transactions, or history. Even after explicitly requesting paper statements and a physical debit card so that I could at least pay my bills blindly, Truist has utterly failed and refused to send them. They are using their digital infrastructure to completely isolate me from my funds and my federally mandated financial disclosures. To complicate matters severely, Truist 's total lockout has left me with zero funds, meaning I have to spend money I do not have out of pocket just to pay for transportation to travel to a physical branch. Additionally, I have just started a brand-new job and am being forced to take time off work and risk my employment to fix a corporate banking error. I have to choose between buying groceries and going to the bank today this should be illegal. All of this because they will not verify the information I have given them over the phone, in the app, via email, via fax, via video. There are so many ways for them to verify this information but they will not. I have already filed a formal internal complaint directly with Truist regarding this total freeze and lack of communication. Bank representatives stated they were " looking into this, '' but no one has reached out to me, provided any updates, or offered any assistance. I am being completely ignored while my financial livelihood is being actively destroyed. Truist is violating basic consumer protections by withholding my money and blocking access to my statements with the only explanation being that my phone carrier is not one they work with.
Read full reviewAnonymous
I am a victim of identity theft and cant open a bank account because of fraud that I have KNO knowledge of that was committed with suntrust! Its not fair to me. I would like to open an account
Anonymous
I have been trying to apply for help to get my mortgage back on track. I keep getting denied do to a judgement that has paid off I have sent in. The release and they still denied me this bank has Bank has been the worse. I need help this has been stressful.
Anonymous
I opened a truist account a few months ago. Shortly after some of my direct deposit was going into this account bi-weekly. We filed for bankruptcy 2 weeks ago and apparently without notice truist closed the account and my direct deposit did not go in. They said we will be notified and it was closed because I am now a risk. Not sure how I'm a risk when I had direct deposit going in and no overdraft. They never told me this they just closed the account without my knowledge and now I have to wait for the money that was supposed to go in truist to bounce back to my employer. No overdraft, direct deposit every 2 weeks but because of the bankruptcy I'm now a risk. It's not right what they did or how they did it. We were told we will be notified but it's a little late.
Read full reviewAnonymous
My mortgage servicer, Truist Bank, failed to pay my homeowners insurance premium from my escrow account. My mortgage includes escrow for homeowners/hazard insurance, and I have been making my required mortgage payments including escrow. I received a notice from my insurance carrier stating that my homeowners insurance policy was cancelled for nonpayment. This appears to be a mortgage servicing and escrow disbursement error. Truist was responsible for timely payment of the insurance premium from escrow. Because of Truists failure, I am at risk of a lapse in homeowners insurance, reinstatement fees, increased premiums, force-placed insurance, and other damages. I want Truist to immediately pay the insurance carrier, reinstate the policy retroactively with no lapse in coverage, provide written proof of payment, reimburse or waive any fees or costs caused by the error, prevent any force-placed insurance charges, and provide a complete written explanation and escrow payment history showing why the premium was not paid on time.
Read full reviewAnonymous
My TRUIST bank account was hacked, the Fraud Dept intercepted one transaction, but one transaction did go thru the day before, the transaction was fraudulent, the back gave me provisional credit upon investigation, and upon conclusion mailed me a letter with no evidence supporting that, upon receiving, they were going to auto withdrawal the provisional credit. Upon contesting they informed me they I can take it up with the merchant.
Anonymous
Truist Bank closed my checking account after informing me that it was being closed due to suspected fraud. At the time the account was closed, the remaining balance was over $1000.00. I was informed that my remaining funds would be returned by mailed check. However, I urgently need access to these funds, and waiting for a check in the mail creates a significant financial hardship. I contacted Truist to ask whether the check had already been mailed and requested that, if it had not, my funds be returned through a faster method, such as an ACH transfer to another bank account, a wire transfer, overnight delivery of the check, or a cashier 's check available for pickup at a branch. I also offered to provide any documentation or identity verification necessary to facilitate the release of my funds. I understand the bank 's responsibility to investigate suspected fraud and have expressed my willingness to cooperate fully. My complaint is not about the bank 's decision to close the account but about obtaining the prompt return of my remaining funds through the fastest available lawful method. I am requesting that Truist review my case, advise me whether the refund check has already been mailed, and, if it has not, provide my remaining funds through an expedited method if possible.
Read full reviewAnonymous
With no communication from the company they had my car repoed in the middle of the night. I was also informed that they sold my contract to my vehicle to another company without my knowledge and that other company is the one that put my car out for repo. I had no knowledge of this happening and did not enter into an agreement with this company. They also sent my car to auction did not communicate with me how much it sold for and just put on my credit report what the supposed remaining balance was that they expected me to pay without any communication.
Anonymous
I am submitting this complaint regarding the balance being reported on my automobile account and the collection practices used by the creditor. Following a serious automobile accident that resulted in significant damage to my vehicle, I attempted to address my account. Instead of receiving reasonable assistance, I began receiving repeated and threatening phone calls from the creditor and/or its representatives regarding the outstanding balance. The tone and nature of these calls caused me significant distress during an already difficult time. I dispute the balance being reported and request that the creditor provide a complete accounting of the amount they claim I owe, including how the balance was calculated, any insurance payments received, fees added, interest charged, and any other adjustments made to the account. If the balance can not be fully verified, I request that it be corrected or removed from my credit reports. Additionally, I request that the creditor investigate the conduct of its representatives regarding the threatening collection calls. Consumers have the right to be treated fairly and without harassment during debt collection efforts. I ask that all collection communications comply with applicable federal and state laws going forward. I am requesting the following resolution : Conduct a complete investigation of the disputed balance. Provide documentation supporting the amount claimed. Correct or remove any inaccurate information reported to the credit reporting agencies. Cease threatening or harassing collection calls. Respond in writing with the results of the investigation and any corrective actions taken. This inaccurate reporting and the collection practices have negatively affected my financial well-being and creditworthiness. I respectfully request a prompt and thorough investigation and resolution of this matter.
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