UPGRADE, INC.

Managing an account: Checking or savings account

Upgrade has frozen my account and withheld my funds for over six months without providing a valid explanation or a path to resolution. Despite making dozens of attempts to contact customer service, front-line agents refuse to escalate the issue, provide timelines, or explain how I can verify my identity to regain access to my legal property. Holding consumer funds indefinitely for 180+ days without transparent communication or a clear resolution process is an unfair, deceptive, and abusive practice.