Reviews
43
Average
Response rate
0%
Resolution rate
0%
Anonymous
I opened a Wells Fargo small business checking account and there was a $400.00 offer to open the account. I talked to the banker about how much I needed to fund in order to receive the bonus and funded that amount. The banker provided incorrect information and I was denied the bonus. Wells Fargo has not accepted responsibility for this and has refused to issue the bonus to me.
Anonymous
ALL my credit cards are blocked and restricted for NO REASON. Wells Fargo asked me to stop by a branch to provide the same documents again I have provided in the past.
Anonymous
Account frozen for what they said was to prevent fraud and eventually closed. But banking fees, late fees, etc
Anonymous
I was a customer of Wells Fargo for over 20 years I put in a dispute regarding some online charges on a gaming site and they decided to close my account with out notice
Anonymous
Credit card from Wells Fargo was delivered to my house. Did not apply for a card
Anonymous
I wanted to add my wife to my account they said they was busy so they had my wife sign the check over to me and now they dont want to tell me why they dont wan na release the funds thats already been taken out of my sister in-laws account
Anonymous
In 2024, Wells Fargo Auto repossessed my vehicle. Wells Fargo completely failed to provide a 'Notice of Intent to Sell Property, ' a 'Notice of Our Plan to Sell Property, ' or any statutory post-repossession disclosures as strictly required by Uniform Commercial Code ( UCC ) Article 9. I received no written notices at all. My co-signer also notified me that he recieved no notices, letters or paperwork from Wells Fargo. Furthermore, Wells Fargo has entirely suppressed this account from my credit reports, which indicates an internal recognition of a fatal paperwork and notice defect. I am demanding a complete compliance audit of this file, proof of certified mailing tracking numbers for all required statutory notices, and immediate statutory consumer damages under UCC 9-625 for an unlawful repossession.
Read full reviewAnonymous
I was the victim of a sophisticated scam after being deceived into believing I was dealing with a legitimate seller. As a result of that fraud, I authorized a domestic money transfer under false pretenses. Once I realized I had been scammed, I immediately notified my financial institution and requested an investigation. Despite providing the facts and explaining that the transfer was induced by fraud, my claim was not handled fairly. I believe my complaint was not thoroughly investigated, and I have not received a satisfactory explanation of the decision. I am asking the CFPB to review how my claim was investigated and require the financial institution to conduct a complete, good-faith investigation, provide all records relied upon in its decision, and reimburse my losses if the investigation shows I was improperly denied. I am seeking accountability and fair treatment under applicable consumer protection laws.
Read full reviewAnonymous
I was the victim of a ticket scam. I believed I was purchasing legitimate event tickets from an individual who represented that they would transfer the tickets to me after I sent payment. After I sent the money, the seller failed to deliver the tickets and refused to return my payment despite my repeated requests. The transaction was authorized by me because I genuinely believed I was paying for legitimate tickets. I did not realize I was being deceived until after the payment had been sent and the seller stopped cooperating. I have attempted to resolve the matter directly with the seller, but they have refused to issue a refund. I am disputing this transaction because I paid for goods that were never received. I have screenshots of our conversations and any other supporting documentation available to demonstrate that I was misled and that the promised tickets were never delivered. I respectfully request that this situation be reviewed as a scam involving undelivered goods and that my claim be considered based on the evidence provided.
Read full reviewAnonymous
I disputed a charge made to granite depot because they canceled the contract, did not install any countertops, and want to keep part of my money that was paid. My bank ( Wells Fargo ) sided with them on the dispute and would not give me my money back. The facts are simple. I did not agree to any charges other than for countertops, which is clearly stated in the contract. I did not agree to the charge for templating $350.00 and an admin fee of $39.00. These fees were not even discussed in the contract so Im confused why my bank did not refund the money. And granite depot also were going to make me sign a document saying I would not talk about the situation.
Read full reviewAnonymous
I called back again and I was told the same thing I was told for the last 2 weeks and I need access to my money I told him that I need to get my medicine I can eat I have no no cold water my bills are getting stacked up and my rent is due
Anonymous
Wells Fargo notified me that my deposit accounts had been closed because they alleged that a fraudulent check in the amount of $1200.00 had been deposited into my account through the Wells Fargo mobile banking app. I immediately informed Wells Fargo that I had no knowledge of this transaction, that I did not deposit the check, and that I had never shared my online banking credentials with anyone. Wells Fargo advised me that my accounts would be closed and that any funds remaining in my accounts, excluding the disputed $1200.00 transaction, would be returned to me. However, despite waiting for my funds and repeatedly contacting Wells Fargo for updates, I have not received my money. Each time I called to follow up, I was told that my account had a zero balance. Wells Fargo has not provided me with an explanation of what happened to my funds or any evidence that I authorized or participated in the alleged fraudulent activity. I maintain that I had no knowledge of the alleged fraudulent check, did not deposit it, and did not provide my online banking credentials or account access to anyone. I believe I am the victim of fraud, yet Wells Fargo closed my accounts, retained my funds, and failed to adequately investigate or assist me. I am requesting a complete accounting of my account activity, an explanation of the disposition of my remaining account balance, copies of any records showing how the disputed check was deposited, and the immediate return of any funds that rightfully belong to me. Attached are copies of the letters I received from Wells Fargo regarding the account closure and the alleged fraudulent check..
Read full reviewAnonymous
Ive had two fraudulent accounts opened with Wells Fargo under my name/SSN. One was a checking account and the other a credit card. Ive had both issues looked into, the credit card was supposedly closed, Im waiting for the bank to close. Im concerned that its been so easy for people to pose as me and open accounts with no ID or further steps to prevent this from happening with Wells Fargo. This is unacceptable.
Anonymous
I opened a Wells Fargo Reflect card online because I wanted to transfer 2 of my other credit card balances to the new card to have a 0 % interest rate for 21 months. An account was approved by Wells Fargo, but they did not give me a credit limit high enough to transfer the balances from other cards. I telephoned Wells Fargo and the female agent whom I spoke to indicated she was checking on the credit limit, but a moment later she returned and said I'd have to wait until my card arrived in approximately 8 days. I indicated to her that if the limit is not being raised, then I'd prefer to go elsewhere to get a 0 % interest rate, and I asked her to close this new account. She said she could not close it at this time, I'd need to wait and call in again after I received the Reflect card in the mail. I said I don't want to wait, I indicated again that I want the Reflect account closed now, and I explained that if it is open, and I apply for a credit card with another company, they are likely to deny the application because I show this new account open. The bank worker repeated what she had told me before, indicating I must wait until the card arrives, and then I can ask for a credit increase. I told her that I thought a push of a button should be able to cancel the new card. I then indicated to her that she should discuss this with her manager, for I am dissatisfied. I further advised her I intend to make a complaint. ( ended call ) Having the Reflect card showing active on my credit, negatively impacts my ability to get approved for a similar card that might have a higher credit limit.
Read full reviewAnonymous
Wells Fargo closed my zelle account due to some unknown person sending me funds.
Anonymous
I'm writing to formally request that the collection account mentioned in your most recent email be validated. In accordance with my rights under 15 U.S.C. 1692g ( b ) of the Fair obligation Collection Practices Act ( FDCPA ), I ask that your office furnish comprehensive and verifiable proof attesting to the validity of this obligation. At the very least, this validation has to contain : The original creditor 's complete name and address, A thorough statement of the whole amount owing, including principle, interest, fees, and any additional charges, the original account number, a full payment history and evidence, such as a signed contract or other official papers, proving I am legally required to pay this obligation. You are legally obligated to stop all collection efforts and not report this account to any credit reporting agencies until such validation is received. This inquiry is meant to make sure the data you are reporting is correct, legal, and not the product of fraud, miscommunication, or error.
Read full reviewAnonymous
I had a Wells Fargo account I did not know about, I've had loan companies run my credit who I never applied for a loan from.
Anonymous
I am requesting assistance with a GAP insurance refund issue involving Wells Fargo. After refinancing my auto loan, Wells Fargo issued a GAP refund check in the amount of $880.00. The check was made payable to both myself and my former co-signer. The vehicle title and registration are now solely in my name. I no longer have a relationship or contact with my former co-signer. Wells Fargo informed me that they have attempted to contact her but have been unsuccessful. I have also attempted to resolve the matter. I was able to reach out to her, and she responded stating that she would not cooperate or assist with resolving the GAP refund. I have contacted Wells Fargo by phone and visited a branch, but I have not been provided with a clear resolution process. I was told that the funds would remain unresolved because the co-signers authorization is needed. I understand that the check was issued to two payees, but I am requesting that Wells Fargo provide a formal review and explain what options are available when one payee refuses to participate and the check remains uncashed. I am requesting that Wells Fargo : * Review my case through the appropriate department. * Provide a written explanation of their policy for this situation. * Explain whether the outstanding check can be stopped, canceled, reissued, or otherwise resolved. * Provide a clear path forward instead of leaving the funds inaccessible indefinitely. I am attaching documentation showing my attempts to resolve this matter and my former co-signers response refusing to cooperate.
Read full reviewAnonymous
I am submitting this complaint regarding a violation of Electronic Fund Transfer Act ( Regulation E ) consumer protections by Wells Fargo Bank. I was a victim of unauthorized third-party fraud on my personal checking account, resulting in 4 disputed charges. Wells Fargo initially validated my situation and approved temporary credits for 3 of the claims. However, they abruptly denied and reversed the final legitimate claim without conducting a proper, independent investigation. Furthermore, because I was an employee of the bank at the time, Wells Fargo weaponized this consumer dispute against me. They summarily terminated my employment under the verbal claim that my consumer fraud filing was " fraudulent. '' I did not access internal bank systems to process these claims ; I filed them strictly as an ordinary consumer through the public customer service channel. By failing to perform a comprehensive investigation into the unauthorized transactions, reversing my funds, and penalizing me for exercising my consumer rights, Wells Fargo is in direct violation of federal banking regulations.
Read full reviewAnonymous
Well Fargo keeps hanging up on me and will not help me get my money back after being a victim to fraud.
Anonymous
Wells Fargo took money out my account without notice and for no reason amounting to over $2000.00
Anonymous
My account regularly overdrafts and charges me $35.00 despite me not having overdraft protection or any ability to change it.
Anonymous
Unprofessional, rude, and completely unacceptable customer service. I am writing this out of sheer desperation and frustration. Every attempt to resolve my transaction issues has resulted in representatives hanging up the phone on me. There is an absolute lack of basic human interaction, empathy, or competence. Instead of assisting a customer, this bank relies on automated scripts and hostile phone behavior to avoid doing their jobs. I demand that a qualified manager or executive-level representative contact me directly to handle my account transaction without hanging up. Do not bank here if you expect transparency or basic human decency.
Read full reviewAnonymous
I was making regular payments on my student loan according to the original payment arrangement. Without warning, the lender increased the required payment to approximately $1000.00 per month. I explained that I could not afford that amount and continued making the payment amount that had previously been agreed upon. After my husband passed away, I contacted the lender and explained that I had lost a household income and was now living on one income. At their request, I submitted a copy of my husbands death certificate. Despite my circumstances, I was told during a phone conversation that they did not care and wanted their money. I continued making the minimum payments I could afford. However, the lender repeatedly called me, sometimes as many as six times per day. Then, without a clear explanation, I received a letter stating that the loan had been closed and that I had failed to make payments. The lender also locked me out of my online account. I could no longer access the account to make payments, and I was unable to get anyone to restore my access or provide another reasonable way to continue paying. The lender then reported the loan to the credit bureaus as unpaid, even though I had been making payments and had attempted to continue doing so. This negative information has remained on my credit history for approximately OVER 10 years! During that time, I have been unable to obtain credit, purchase a home, qualify for favorable financing, or move forward with important financial goals. I have also suffered financial hardship, emotional distress, and significant damage to my creditworthiness. I strongly DISPUTE the claim that I failed to repay this loan. I was making payments, but the lender increased the required payment to an amount I could not afford, closed the account, blocked my access, prevented me from continuing to make payments, and then reported that I had failed to pay. I believe this conduct was unfair, deceptive, and fraudulent. I am requesting a complete investigation into the lenders payment records, account closure, repeated collection calls, denial of account access, and reporting to the credit bureaus. I am also DEMANDING : 1. Immediate correction or deletion of all inaccurate information reported to the credit bureaus. 2. Written confirmation that my payment history and account status have been corrected. 3. A full accounting of all payments, fees, interest, and charges applied to the loan. 4. Reimbursement of any fees, interest, or other amounts that were improperly charged or collected. 5. COMPENSATON for the financial losses and damage to my credit caused by the inaccurate reporting. 6. CCOMPENSATION for any denied credit, higher interest rates, lost housing opportunities, and other documented damages. 7. A written explanation of why my account was closed and why I was prevented from continuing to make payments. Please preserve all account notes, telephone recordings, payment records, correspondence, credit-reporting records, internal communications, and documents related to my account. I am asking for IMMEDIATE help resolving this matter, correcting my credit history, and compensating me for the harm caused by the lenders actions. This is clear preditory lending!
Read full reviewAnonymous
Wells Fargo advertises that it reports authorized users to the credit bureaus but has chosen not to collect the identifying information necessary to reliably associate the tradeline with my daughter 's credit file. Rather than allowing me to update the authorized user 's identifying information on my/our existing account, Wells Fargo informed me that my only option is to close a longstanding account and open a new one to add my daughters social security number to the account. This is unacceptable given the age and history of my account. Authorized user reporting is a recognized method of helping establish a credit history. An account she has been actively managing with me for several years, yet the account does not show up on her credit reports. Wells Fargo has acknowledged that they furnish authorized user information to the credit bureaus but advised they do not collect Social Security numbers for authorized users on my account. I believe the absence of sufficient identifying information is the sole reason preventing the account from being matched to her credit file because it is not showing up. I am requesting that Wells Fargo provide a process to add my daughter 's Social Security number to our existing authorized user profile and update the information furnished to the credit bureaus without requiring me to close my longstanding credit card account and open a new one. This is not acceptable given the long-standing use and age of this account. It is deceptive to state that you reporting to the bureaus but the bureaus state there is not enough identifying information to recognize the card. ccording to Wells Fargo, they are already furnishing my daughter 's authorized user information to the credit bureaus using only her name, address, and date of birth because they do not collect her Social Security number on my existing account. The credit bureaus can only report the information that Wells Fargo furnishes to them. If Wells Fargo is not providing sufficient identifying information for the bureaus to confidently match the authorized user account to my daughter 's credit file, then the credit bureaus have no information to correct. A dispute with the bureaus would simply result in them verifying the information exactly as it was furnished by Wells Fargo. This is not a dispute over inaccurate payment history, an incorrect balance, or ownership of the account. The issue is Wells Fargo 's inability or refusal to update the identifying information associated with my daughter 's authorized user profile on my existing account. The resolution I am requesting is for Wells Fargo to provide a process to add my daughter 's Social Security number to her existing authorized user profile and to furnish the updated identifying information to the credit reporting agencies. Directing me to dispute the matter with the credit bureaus does not address the source of the problem, which is the information being furnished by Wells Fargo.
Read full reviewAnonymous
I am filing a complaint regarding Wells Fargo 's handling of unauthorized transactions on my debit/credit card account. I discovered charges from an app or service that I did not authorize. When I reported the transactions, Wells Fargo informed me that the purchases were made through a digital wallet and denied my fraud claim. However, I do not recognize these transactions, I did not authorize them, and I can not find these purchases in any digital wallet account that I own or use. Wells Fargo has not provided sufficient evidence showing that I authorized these transactions. Simply stating that a digital wallet was used does not prove that I made the purchases. I requested additional information regarding the investigation, including details about the digital wallet enrollment, the device used, and the basis for their decision, but I have not received a satisfactory explanation. Additionally, during my attempt to discuss the denial and seek clarification, the Wells Fargo representative disconnected the call without resolving my concerns. I am requesting that Wells Fargo : Reopen and reinvestigate my fraud claim. Provide all documentation and evidence used to deny my claim. Identify the digital wallet allegedly used, including when the card was added and the device information associated with it. Explain how they determined that the transactions were authorized by me. Refund any transactions determined to be unauthorized. I believe the investigation was incomplete and that my dispute was improperly denied. I am requesting assistance in obtaining a fair review of my claim and a detailed explanation of the bank 's findings. Thank you for your assistance.
Read full reviewAnonymous
Wells Fargo failed to follow normal bank processing times. Cashing a $50.00 check with proper ID should take only a few minutes, but the branch created unnecessary delays and attempted verification steps that are not part of standard procedures.
Anonymous
Last year I had some fraudulent checks deposited in my account from an online loan company and now I can't open an account at any bank. How can I resolve this problem?
Anonymous
Wells Fargo is in violation of Regulation E ( 12 CFR 1005.11. Two online wire transfers totaling almost $25000.00 were initiated entirely by an unauthorized hacker who compromised my savings account. I did not initiate, authorize, or benefit from these transfers. The bank failed to conduct a proper investigation. They have not provided my Regulation E Evidence Portfolio.
Anonymous
i was told that i had a negative checking account in which is impacting me from opening an account i did not open this account