Incomm Holdings Inc.

Trouble using the card: Prepaid card

I am submitting a complaint regarding my Vanilla Gift Card. One week ago, I opened a case regarding a transaction issue. Since then, my card has been blocked, and I can not use the remaining $48.00 balance. I have tried to resolve this through the Vanilla Gift Card website contact form and customer service, but I have not received a solution, explanation, or timeline for resolution. My funds are inaccessible, and I request that my card be unblocked or that this issue be resolved immediately.