Closing an account: Checking or savings account

I previously contacted your company for assistance in retrieving my funds from Ally Bank, but despite ongoing communication, I have received nothing but conflicting information and continuous runaround. When I request to speak with a manager, I am met with evasive answers rather than solutions. Months ago, I was informed that my account had been officially closed ; however, a deposit was subsequently accepted into that same account. When I attempted to collect those funds and finalize the closure, I was suddenly told the account was lockeddirectly contradicting what I was previously told. The constant back-and-forth and complete lack of support are entirely unacceptable, and I am requesting immediate management intervention to resolve this and release my money..