Closing an account: Checking or savings account

There were a lot of back-and-forth through the conversations in the documents in the app. But ultimately the way they handle this they railroaded me dealing with my livelihood. Its already frustrating dealing with fraud with no help from my banking institution. I was told there was a 72 hour hold then my funds would be made available after a review and then they ultimately close my account after I asked for documentation for the reason for the denial for my fraud and they gave me a generic clause stating that it came from my IP address when I told them my phone was stolen, and I had a compromised device. They made decisions without giving me no type of voice. It was not fair because they did not have adequate documentation to show that they were authorized charges. I thought I had protections under the consumers act and their zero liability clause.