Closing an account: Checking or savings account

I called Citibank to close my account earlier this year and was told I would need to drain the account of funds. I did so, and then called again to close. I was told that the account was closed. In actuality, they had not closed the account and had let if open, leading to fees accruing and sending me into overdraft. Today, I received an email saying that my account had been closed and that I would be reported to collections for the $10.00 in accrued fees. I have no issue paying the accrued fees, but do not have a Citi branch in my state so would have to send out a check ( which they did not issue me upon account opening ). This is unnecessary hassle after I had specifically taken steps to resolve this issue.