Dealing with your lender or servicer: Student loan

I am submitting this complaint regarding repeated inaccurate and conflicting communications from MOHELA regarding my federal student loans. On one occasion, I received both a phone call and an email from MOHELA informing me that my student loans had been paid in full. Concerned and seeking clarification, I contacted MOHELA for additional information. Representatives were unable or unwilling to provide any explanation regarding why I had received these communications and stated only that it was a " glitch in the system. '' I requested written documentation confirming that the communications were sent in error and clarifying that my loans had not actually been paid off. However, I was not provided with any such documentation. Receiving official communications stating that my loans had been paid off, only to later be told that the information was incorrect without any written explanation, caused significant confusion and concern. I am requesting a review of my account history, an explanation for these inaccurate communications, and written confirmation regarding the status of my loans and the circumstances surrounding these errors. I am concerned that these repeated servicing errors and inconsistent communications may affect borrowers ' ability to make informed financial decisions and undermine confidence in the accuracy of information provided by MOHELA.