Fees or interest: Credit card

I opened a Citi credit card account but never received the physical card in the mail. Because I never received the card, I never activated it and never used the account. During my phone call with Citi, the representative confirmed that the card was never activated and that there were no purchases or other transactions on the account. I also did not receive any billing statements or notice that an annual fee had been charged. I only became aware of the annual fee after it became past due. I contacted Citi and requested that the annual fee, any related late fees and interest, and any negative credit reporting be removed because I never received, activated, or used the card. I also requested that the account be closed without penalty. Citi has not provided a satisfactory resolution. I am requesting that Citi remove the annual fee and all related charges, correct any negative credit reporting associated with this issue, and close the account without penalty.