Fees or interest: Credit card

I am submitting this complaint because Concora Credit ( destiny mastercard ) has refused to provide a reasonable payment plan for the balance on my closed credit card account. I contacted Concora Credit ( destiny mastercard ) and explained that I want to pay off my remaining balance, but I need an affordable payment arrangement due to my financial situation. The representative refused to offer a payment plan. This is especially concerning because Concora Credit previously represented to the CFPB that they would arrange a payment plan. However, when I reached out to the company directly, they did not honor that representation. I am making a good-faith effort to repay this debt. Instead of working with me, Concora Credit continues to require high monthly payments, creating unnecessary financial hardship while I am trying to resolve the balance on a closed account. I am requesting that the CFPB investigate Concora Credits payment assistance practices and require the company to provide a reasonable payment plan consistent with what it represented. I simply want a fair opportunity to pay off my remaining balance in affordable monthly payments.