Managing an account: Checking or savings account

A criminal intercepted my physical Citibank debit card in the mail before I ever received it. The scammer used my stolen card information to set up a fraudulent online banking profile under my name, linking it to their own phone number and credentials. I have never had digital access to my own account. I called Citibank and requested that they delete this fraudulent profile. Phone support confirmed to me that the fake profile was deleted. However, I have since received login alert text messages showing that the scammer still has active digital access and is attempting to log into the account. Citibank 's customer service has failed to secure my account despite explicit warnings, leaving a criminal in total control of my digital identity and funds