Managing an account: Checking or savings account

For approximately two weeks, I have been locked out of my SoFi account. The app logged me out and requires SMS verification to log back in, but I have not received the verification text despite multiple attempts, app reinstalls, and device restarts. I also tried the alternate ID verification path, which still reverted to requiring SMS confirmation even after my identity was verified. I called SoFi customer service and spent two hours on the phone ; the representative concluded I must have blocked their number, which is not the case-I have no blocked numbers. No resolution was offered. I am currently unable to access my own funds and need this resolved as I have rent and other obligations due.