Money was not available when promised: Money transfer, virtual currency, or money service

purchased $1800.00 american express gift card. was declined trying to make purchases, could not add to virtual wallets. called customer service and told me everything was fine on their end. wait 24 hours and try again. i waited 24 hours to try to add to wallets and make transactions but then the card was lut on hold. i callled them and they said they are unable to provide a replacement on a virtual gift card. i was unable to use this virtual gift card at all.