Other features, terms, or problems: Credit card

I opened a Bank of America credit card account and never received any billing statements. I previously contacted Bank of America to report that I was not receiving statements and requested that the issue be corrected. Recently, I received an email notifying me that my credit line had been reduced. This demonstrates that Bank of America was able to successfully deliver account-related emails to me. After receiving that notice, I conducted an extensive search of my inbox, deleted items, spam, and junk folders and confirmed that I had not received any billing statements. I do not understand how the bank could successfully send a credit line reduction notice but fail to provide the billing statements necessary for me to know my balance, payment amount, and due dates. Without receiving statements, I was deprived of the information needed to manage my account and make timely payments. I am requesting that Bank of America investigate why I did not receive billing statements, explain how statements were sent, explain the basis for the credit line reduction, and correct any adverse consequences that resulted from its failure to provide my billing statements after I reported the issue.