Problem with a purchase shown on your statement: Credit card

Synchrony 's handling of this dispute has been disorganized and contradictory from the beginning. OnePay repeatedly directed me to Synchrony, stating that Synchrony was handling my dispute and that I should monitor it through Synchrony. When I called Synchrony, I was repeatedly told I had reached the wrong phone number. Representatives ended the calls without providing the correct number, transferring me to the proper department, or explaining how I was supposed to reach the team handling my dispute. On another call, a Synchrony representative told me they had my claim information and instructed me to create or log into the Synchrony website to track the dispute. The website did not work for my account. When I reported that I could not access it, I was simply told to " keep trying. '' No alternative method was offered. Synchrony told me they had my claim information, while OnePay stated they did not have access to it. I was repeatedly sent between the two companies, each providing different information about who was responsible for the dispute and how I was supposed to monitor it. Synchrony failed to provide a working dispute process. It repeatedly told me I had the wrong phone number without directing me to the correct one, instructed me to use an online system that did not work, and failed to provide any reliable way to communicate with the department supposedly handling my dispute. As a result, I had no practical way to determine the status of my claim or communicate with the people responsible for investigating it.