Trouble accessing funds in your mobile or digital wallet: Money transfer, virtual currency, or money service

PayPal owes me a refund from approximately 60 days ago. I have been chasing this refund for almost two months with calls upon calls and still have not received my money. Instead of refunding the money back to my original card, PayPal placed the refund into an old PayPal account from around nine years ago without my authorization. After placing the money there, I was locked out of the account and can not access my funds. I have contacted PayPal multiple times trying to resolve this issue, but the agents have not fixed the problem. I have also asked to be transferred to a manager or supervisor so this can be cleared up, but the agents will not transfer me to anyone with authority to resolve it. This has caused unnecessary stress and financial inconvenience because PayPal is holding funds that belong to me, but I can not access them. I am requesting that PayPal immediately release my refund to my current verified payment method or original card, restore access if needed, and explain in writing why my refund was sent to an old account without my authorization instead of back to the original payment method.