Unexpected or other fees: Prepaid card

I have an sever American Express prepaid card that I received my tax refund on .. Im now receiving my unemployment on it.I finally got my unemployment after waiting 3 months and now Im not sure if I misplaced my card or someone stole it at this point but my funds and I do mean all my funds entirely has been wiped off my card I did not give no one any consent/permission to use my card what so ever. I find it kinda weird that they locked my account for whatever reason they made me reset my pin and boom here we are.. Ive never had this happen .. Ive never in my life had to do a dispute I dont know anything about it but Ive researched here lately since Ive been dealing with this .. and I see lots of people saying my account should be credited which it havent so me and my children are going without!! This is ridiculously frustrating!!! I ended up losing my place shortly after losing my job while waiting on my unemployment to start coming .. it finally came and now this Ive reported the unauthorized transactions to my bank America express serve.. I finally got in touch with someone. I havent heard anything back yet.