Closing an account: Checking or savings account

Well I call chime slams spoke with a live agent which only said I didn't reply by the rule and regulation they have but so the agent forwarded me too the right department and when speaking with them they told me the same thing which was no reason because of there system I kept asking the lady why and it's not fair to me but again I ask over more than 5 times why but she still can't tell me than she hung up on me so I googled the question and it can here