Closing on a mortgage: Mortgage

Mortgage was paid off. Closing of account instructions for payoff proceeds and splitting of escrow account between both parties on the account which were signed at notarized by both parties with the lawyer at closing were sent to Truist. Truist did not follow the instructions for the escrow funds and sent the full joint money via direct deposit to one party on the joint mortgage account and is not refusing to fix the mistake. All documents from the lawyers that were faxed prior to the closing were also brought to a local branch to provide a hard copy of instructions that show it was sent to Truist prior to account/escrow closing. Truist had offered no resolution to date although several calls have been made to their company. Rather the closed the case with no further explanation or action taken.