Fraud or scam: Money transfer, virtual currency, or money service

I was the victim of a sophisticated scam after being deceived into believing I was dealing with a legitimate seller. As a result of that fraud, I authorized a domestic money transfer under false pretenses. Once I realized I had been scammed, I immediately notified my financial institution and requested an investigation. Despite providing the facts and explaining that the transfer was induced by fraud, my claim was not handled fairly. I believe my complaint was not thoroughly investigated, and I have not received a satisfactory explanation of the decision. I am asking the CFPB to review how my claim was investigated and require the financial institution to conduct a complete, good-faith investigation, provide all records relied upon in its decision, and reimburse my losses if the investigation shows I was improperly denied. I am seeking accountability and fair treatment under applicable consumer protection laws.