Managing an account: Checking or savings account

They sent me a debit card automatically because my debit card was about to expire and they sent it to the wrong address. Somebody opened my mail and they activated my card and changed my pin somehow and then they went to a random ATM at a gas station and they took out all the money in my account and now chime bank is saying that it was not fraud after I put a claim in. And it was clearly fraud. I have no idea how somebody stole my new debit card activated it and then took all the money out. I need to know where my money is and I need my money back. And I want to press charges on whoever stole my card out of the mail. Chime did nothing to protect my account and now theyre doing nothing to investigate the fraud charges