Managing an account: Checking or savings account

I am a Square merchant filing this complaint regarding approximately $2000.00 in funds that were placed on hold during a dispute investigation. Square completed its investigation and advised that the dispute was resolved in my favor. However, despite the favorable determination, I have neither received the return of the funds nor been provided with a clear explanation regarding their disposition. Since being notified of the outcome, I have made numerous attempts to obtain clarification regarding : Whether the funds have been released ; The date they were released ; The account or payment method to which they were sent ; and The expected timeframe for receipt if they have not yet been released. Rather than receiving answers to these questions, I have repeatedly been directed through the same customer service channels and instructed to contact other departments. Despite following those instructions, no representative has been able to provide a substantive response regarding the status, location, or release of the funds. My complaint is not about the outcome of the dispute, as Square has already confirmed that the matter was decided in my favor. My complaint is that Square has failed to provide an accounting of the funds following the conclusion of the investigation and has failed to return, or properly account for, approximately $2000.00 belonging to my business. I am requesting that Square : Provide a full accounting of the funds ; Confirm whether the funds have been released ; Identify the account or payment method to which they were sent ; Provide any transaction reference numbers associated with the release ; and Immediately release any funds that remain held. Despite repeated good-faith efforts to resolve this matter directly with Square, I continue to receive generic responses that do not address the substance of my inquiry.