Reviews
15
Average
Response rate
0%
Resolution rate
0%
Anonymous
They disabled my account saying it was some thing suspicious but I dont even have money Im broke, my mom cant even send me money anymore or family
Anonymous
I am a Square merchant filing this complaint regarding approximately $2000.00 in funds that were placed on hold during a dispute investigation. Square completed its investigation and advised that the dispute was resolved in my favor. However, despite the favorable determination, I have neither received the return of the funds nor been provided with a clear explanation regarding their disposition. Since being notified of the outcome, I have made numerous attempts to obtain clarification regarding : Whether the funds have been released ; The date they were released ; The account or payment method to which they were sent ; and The expected timeframe for receipt if they have not yet been released. Rather than receiving answers to these questions, I have repeatedly been directed through the same customer service channels and instructed to contact other departments. Despite following those instructions, no representative has been able to provide a substantive response regarding the status, location, or release of the funds. My complaint is not about the outcome of the dispute, as Square has already confirmed that the matter was decided in my favor. My complaint is that Square has failed to provide an accounting of the funds following the conclusion of the investigation and has failed to return, or properly account for, approximately $2000.00 belonging to my business. I am requesting that Square : Provide a full accounting of the funds ; Confirm whether the funds have been released ; Identify the account or payment method to which they were sent ; Provide any transaction reference numbers associated with the release ; and Immediately release any funds that remain held. Despite repeated good-faith efforts to resolve this matter directly with Square, I continue to receive generic responses that do not address the substance of my inquiry.
Read full reviewAnonymous
Complaint Regarding Cash App Account Closure Without Proper Explanation or Meaningful Appeal Process I am submitting this complaint regarding the sudden closure of my Cash App account without a clear explanation, proper justification, or a fair opportunity to resolve the issue. I received a notification that my account was being closed and that all account activities would be stopped. I immediately contacted Cash App to understand the reason for this action and requested clarification. I was instructed to submit an appeal, which I have done more than three times. However, despite my repeated efforts, I have never received a clear response explaining the reason for the closure, whether my appeal was reviewed, or whether my account can be reinstated. Cash App has failed to provide a transparent review process and has ignored my attempts to obtain answers and resolve this matter. Closing an account without providing a meaningful explanation or a reasonable opportunity to address any concerns raises serious concerns regarding fairness, transparency, and proper handling of consumer accounts. I am requesting the CFPBs assistance in having this matter reviewed. I am willing to provide any documentation necessary to verify my identity, confirm my account ownership, and cooperate with any investigation required. I respectfully request that Cash App provide : A clear explanation for the account closure ; Details regarding the reason for the decision ; Confirmation that my appeals were properly reviewed ; A fair opportunity to resolve any alleged issues ; Reinstatement of my account if no valid reason exists for the closure. I believe I have been denied a fair review process and meaningful customer support. I am seeking the CFPBs assistance to ensure this matter is properly investigated and that Cash App follows appropriate consumer protection standards. Thank you for your assistance.
Read full reviewAnonymous
My account was compromised and I am being penalized for unauthorized fraudulent actions. I tried to appeal and denied access. I request for details of transactions and couldnt disclose the details.
Anonymous
My old Cashapp got hacked I'm victim of a crime also so as my old email account so when I made a new accounts on everything somehow my new cashapp account has closed for no reason I try to convince them to unlock my account because I didnt do anything wrong but they said no I dont understand why not because I didnt do anything wrong just got hacked that all
Anonymous
The visible highlighted text in the screenshot reads : also i have been doing everyhing correct here. To get an increase in my borrow limit. and have yet to do so. when i get paid direct deposit close to $1000.00 a week. and pay back 2 weeks early. i would like a small amount more A cleaned-up version you can paste : Also, I have been doing everything correctly to get an increase in my borrow limit and have yet to receive one. I get direct deposits of close to $1000.00 per week and consistently pay back my loans two weeks early. I would appreciate a small increase in my borrow limit.
Read full reviewAnonymous
I've had many transactions that are not mine and from all different states and cash app refused to help resolve all the money took from me
Anonymous
I am filing this complaint because Cash App has refused to allow me to access the funds in my minor daughters sponsored Cash App account, despite me being the approved sponsor and legal parent. I contacted Cash App multiple times requesting assistance with transferring the money from my daughters sponsored account. After numerous calls and emails, I received a response from a Cash App Support Manager stating that they were unable to grant access to this account for security reasons and that they can not override this decision. Cash App has not explained : Why access has been denied. What specific security concern exists. What policy or provision of their Terms of Service prevents me, as the sponsor of the account, from accessing or recovering the funds. What steps I can take to resolve the issue. Instead, I have repeatedly been instructed to continue calling support, only to receive the same denial without any path toward resolution. As the sponsor of my daughters account, I believe it is unreasonable for Cash App to withhold access to funds without providing a meaningful explanation or a process to recover the money. This has caused unnecessary stress and has left money effectively inaccessible. I am requesting that Cash App : 1. Restore my ability to access and transfer the funds from my daughters sponsored account. 2. If access can not be restored, issue a check or other method of returning all funds remaining in the account. 3. Provide a written explanation identifying the specific policy or legal basis for denying me access as the sponsor. 4. Explain the appeal process, if one exists. I have attempted to resolve this matter directly with Cash App in good faith over multiple contacts, including speaking with supervisors and corresponding with a Cash App Support Manager, but they have refused to resolve the issue. I respectfully request the CFPBs assistance in obtaining access to the funds or requiring Cash App to provide a lawful explanation for withholding them.
Read full reviewAnonymous
I am filing a complaint against Cash App ( Block , Inc. ) due to inadequate customer service and unfair practices, which violate the Consumer Financial Protection Act ( CFPA ). Specifically, Cash App failed to take timely and effective measures to prevent and address fraud on their platform, leaving my account vulnerable and unprotected. Furthermore, their dispute resolution process was unfair and deceptive, as they did not comply with error resold findsimilarents under the Electronic Fund Transfer Act ( EFTA ) and Regulation E. These actions have caused significant inconvenience and financial loss, and I seek appropriate redress for these violations.
Read full reviewAnonymous
I am filing a complaint against Cash App ( Block , Inc. ) due to inadequate customer service and unfair practices, which violate the Consumer Financial Protection Act ( CFPA ). Specifically, Cash App failed to take timely and effective measures to prevent and address fraud on their platform, leaving my account vulnerable and unprotected.Furthermore, their dispute resolution process was unfair and deceptive, as they did not comply with error resolution requirements under the Electronic Fund Transfer Act ( EFTA ) and Regulation E. These actions have caused significant inconvenience and financial loss, and I seek appropriate redress for these violations.
Read full reviewAnonymous
I had a cash app account they clised my account saying there were suspicious behavior they did not say what behavior used my account flagged my SSN so I couldn't get another card there was no suspicious behavior it was money that was transferred from one individual to another I want my social unblocked and have my account back and a huge apology from Cash app
Anonymous
I am filing a formal complaint against Block, Inc. ( Cash App ) for failing to handle a merchant fraud dispute in a reasonable and timely manner. I was scammed by a merchant using my Cash App balance. I provided clear, irrefutable evidence of the fraud to customer support. Instead of reviewing the evidence or escalating the issue, Cash App customer support repeatedly used boilerplate stalling scripts, refused financial hardship accommodation, and actively blocked my requests to speak with a supervisor, eventually ending the interaction with a generic automated message. I request that Cash Apps executive compliance team immediately review my submitted evidence of merchant fraud and credit my account.
Read full reviewAnonymous
My account was hacked and the person went onto my account and transferred all of my money out which totaled $480.00 And this was done on Cash App. I have the emails that the person used, and I have all the proof of the transactions.
Anonymous
I sent $320.00 through Cash App after the recipient falsely represented that they would provide goods/services. After receiving my payment, the recipient did not fulfill what was promised. I made repeated attempts to resolve the matter directly and requested a refund, but the issue was not resolved. I immediately contacted Cash App and submitted a dispute along with supporting evidence, including messages showing the representations made before payment and the recipient 's communications afterward. I also appealed the denial and asked Cash App to review all of the evidence carefully. Cash App denied both my dispute and my appeal without providing a meaningful explanation of what evidence they relied upon or why my evidence was rejected. I requested the information and documentation supporting their decision, but Cash App did not provide it. I believe Cash App did not conduct a fair and reasonable investigation of my claim. I am requesting that Cash App conduct a new review of my dispute, explain the basis for its decision, provide the records supporting its investigation, and reimburse the $320.00 if the evidence demonstrates that I was the victim of fraud or deception.
Read full reviewAnonymous
I was just casually sending money to my family and friends. Then all of a sudden they closed my account saying that I violated their terms but I did not. Every person that I sent money to are in my contacts and I never took money from people I dont know. I would send my cousin $400.00 for rent. Or I would send money to my sister for my niece and nephews