Anonymous
Managing, opening, or closing your mobile wallet account: Money transfer, virtual currency, or money service
I am requesting an urgent written error-resolution review, account-records review, and supplemental dispute review involving Cash App / Block accounts connected to high-volume gambling-related and sweepstakes/social-casino transactions. Over time, multiple Cash App accounts were used, and the total transaction activity through Cash App was extremely high, approximately $100000.00 or more across accounts. A large portion of the activity was connected to gambling-related charges, sweepstakes/social-casino platforms, transfers, merchant payments, payment apps, and related financial activity. The accounts were later deleted, deactivated, closed, restricted, or became inaccessible. Because of that, I can not obtain complete account records, transaction history, dispute history, merchant responses, refund/credit routing records, support history, account-review notes, closure basis, or documents relied upon for any denial or account action. I am not asking Cash App / Block to assume every transaction was automatically unauthorized. I am asking for a serious account-specific and transaction-specific review because the accounts are inaccessible, the volume was extremely high, the activity involved gambling-related account-control concerns, and I have not been provided the records needed to understand what happened to the funds, disputes, refunds, credits, chargebacks, account balances, or account closures. I previously attempted to contact Cash App support through available email routes, but received responses indicating that legacy support email addresses are not monitored and that support must be reached through the app. This creates a practical problem because the relevant accounts are deleted, inaccessible, restricted, or otherwise unavailable. I am requesting review of all Cash App accounts, usernames, phone numbers, emails, Cashtags, debit cards, linked bank accounts, devices, and identifiers tied to me, using the identifying information already provided in this CFPB complaint process. This matter is connected to a broader consumer-protection and financial-rail issue involving online sweepstakes/social-casino operators, payment apps, deleted or inaccessible accounts, closed-account routing, refund tracing, account-control concerns, and missing records. I have also submitted related Illinois Gaming Board reports, an Illinois Attorney General consumer complaint, and CFPB/OCC complaints involving connected financial institutions.
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