Problem with a purchase or transfer: Prepaid card

I am filing a formal complaint against Block, Inc. ( Cash App ) for failing to handle a merchant fraud dispute in a reasonable and timely manner. I was scammed by a merchant using my Cash App balance. I provided clear, irrefutable evidence of the fraud to customer support. Instead of reviewing the evidence or escalating the issue, Cash App customer support repeatedly used boilerplate stalling scripts, refused financial hardship accommodation, and actively blocked my requests to speak with a supervisor, eventually ending the interaction with a generic automated message. I request that Cash Apps executive compliance team immediately review my submitted evidence of merchant fraud and credit my account.