Managing an account: Checking or savings account

MoneyLion logged me out of my account on my phone, then jumped to me having to verify my identity, even though I have a existing account and it's in use. I sent in clear pictures of my state issued ID front and back. They told me to wait but I worked for that I should have my money that I worked for. They made it seem as if technology and machines made themselves and that they can't manually fix the problem. Every single time I get paid it's been a problem. I called five times and still no valid answer to my account getting fixed or if it's being reviewed in a proper manner thats not conflicting with bills and family emergencies. Please help!! Thank you!