Managing an account: Checking or savings account

I use my chime account on a daily but I haven't been able to get into my account for many months they told me I needed to have an i.d or I needed to get back into my email address. So I did finally and they still won't reset my password so I can get in my house but ed down a few years ago I still don't have my identifying documents but I have given them all the info they need and they still do not let me in