Other features, terms, or problems: Credit card

I closed my secured account with capital one as circumstances came about that made it impractical for me, upon closing my account, they placed a hold on it due to being unable to verify my phone number or identity, my wallet was recently stolen/lost so i dont have my physical id to provide the agent in the fraud department, they have refused to provide me an alternative method to verify my id such as " out of wallet '' methods, and refused to escalate me to a supervisor and my funds as far as i know, remain frozen, though my statement as shown, shows i do in fact have a credit balance now of $970.00, I have offered to upload my driver 's licence as i have photos of ot in my phone and they refuse tk accept this, and told me that they will only take a photo of the physical Id, this isnt an option for me as like I earlier mentioned, it is lost/stolen.... I am simply requesting they release the hold on these funds as they are rightfully mine and mail my check immediately