Problem with a lender or other company charging your account: Checking or savings account

I am requesting that my debit card dispute be reconsidered. I originally filed the dispute under " Item Not Received '' because the order was significantly delayed, and I reasonably believed it was never going to arrive. However, after I filed the dispute, the merchant eventually shipped an itembut it was completely different from what I ordered. Since then, the merchant has taken down their website, further indicating fraudulent activity. Wells Fargo has refused to review my claim under " Merchandise Not As Described '' because the original dispute was categorized as " Item Not Received '' and is now considered closed. I have substantial evidence supporting my claim, including : Photos showing the incorrect item that was sent. Screenshots documenting numerous reports from other customers describing the same bait-and-switch scheme. Evidence that the merchant 's website has since been taken offline. This is not simply a shipping delayit is a case of merchandise that was not as described and appears to be part of a fraudulent operation. I respectfully request that my dispute be reviewed under the appropriate dispute category based on the evidence provided