Problem with a lender or other company charging your account: Checking or savings account

I am filing a complaint regarding my Chime account. While I was incarcerated, activity occurred on my account that resulted in overdraft charges and negative balances. I provided Chime with supporting documentation confirming my incarceration dates. Despite submitting this proof, Chime did not properly correct the account or reverse the charges. Instead, my account was negatively adjusted, resulting in financial harm and an unresolved dispute. I requested a full review and correction of the account based on documented incarceration dates, but I have not received a satisfactory resolution. I am requesting : * A full investigation of all account activity during my incarceration period * Reversal of incorrect overdraft charges and adjustments * A written explanation of how my documentation was reviewed * Correction of any inaccurate reporting or balances I am seeking a fair resolution based on the documentation already provided.