Problem with a purchase shown on your statement: Credit card

I disputed a charge after the merchant failed to provide the services as represented and misrepresented the value and usability of the membership. I submitted detailed documentation supporting my dispute, including correspondence with the merchant, evidence of delays in providing access, proof of my cancellation request, screenshots showing lack of availability, and comparative pricing demonstrating that the services were significantly misrepresented. Despite receiving my dispute and supporting documentation, the company failed to conduct a reasonable investigation. My dispute was denied without meaningfully addressing the evidence I submitted. I was not provided with a detailed explanation of how my evidence was reviewed or why it was rejected. I believe the company failed to comply with its obligations under applicable consumer protection laws by not conducting a fair and reasonable investigation. I respectfully request that the CFPB require the company to perform a proper review of all submitted evidence, reconsider my dispute, and provide a detailed explanation of the basis for its decision.