Problem with customer service: Debt or credit management

I called the customer service for moneyline and question them about a account that said that it was a loan in my name and receiving agreements about not making missing payments when I spoke with a representative they informed me that they can not give me any details to the account they can not give me information about the loan agreement where the funds was stored or the account that the funds were linked to did not give me their employee ID numbers and they're full names. Also they gave me different information than what was on the credit report that I received they were stating that it was a fully secure loan when I had on my end that it was a partially secured loan but they refuse to give me details