Problem with the payoff process at the end of the loan: Payday loan, title loan, personal loan, or advance loan

I have a delinquent amount reported on my credit report. I have been trying to resolve this issue for over two years. I sent messages, called over a dozen times and spent hours on the phone trying to pay them because the reported amount is only $120.00. They wanted me to open an account and refused to take any money unless it was tied with a checking account.