Threatened to contact someone or share information improperly: Debt collection

I am submitting this complaint regarding the balance being reported on my automobile account and the collection practices used by the creditor. Following a serious automobile accident that resulted in significant damage to my vehicle, I attempted to address my account. Instead of receiving reasonable assistance, I began receiving repeated and threatening phone calls from the creditor and/or its representatives regarding the outstanding balance. The tone and nature of these calls caused me significant distress during an already difficult time. I dispute the balance being reported and request that the creditor provide a complete accounting of the amount they claim I owe, including how the balance was calculated, any insurance payments received, fees added, interest charged, and any other adjustments made to the account. If the balance can not be fully verified, I request that it be corrected or removed from my credit reports. Additionally, I request that the creditor investigate the conduct of its representatives regarding the threatening collection calls. Consumers have the right to be treated fairly and without harassment during debt collection efforts. I ask that all collection communications comply with applicable federal and state laws going forward. I am requesting the following resolution : Conduct a complete investigation of the disputed balance. Provide documentation supporting the amount claimed. Correct or remove any inaccurate information reported to the credit reporting agencies. Cease threatening or harassing collection calls. Respond in writing with the results of the investigation and any corrective actions taken. This inaccurate reporting and the collection practices have negatively affected my financial well-being and creditworthiness. I respectfully request a prompt and thorough investigation and resolution of this matter.